Useful Information

Receiving Your Jewellery

Each order is carefully prepared and securely packaged before beginning its journey to you. You’ll find information about delivery times, made-to-order pieces and returns below.

Dispatch Times

Please allow three to five working days for your order to be dispatched under normal trading conditions. Many pieces are made to order unless they are described as ready to ship.

If your piece requires resizing, please allow up to two weeks to accommodate the additional workshop time.

Bespoke pieces and commissions can take up to six weeks before dispatch. Please contact me before ordering if you would like to confirm the expected timescale for a particular piece.

UK Delivery

UK orders are sent using an insured Royal Mail Special Delivery by 1pm service. Higher-value pieces may be sent using a trusted courier such as DHL, UPS or FedEx. Your jewellery will arrive securely packaged in a Sabine König signature box.

International Delivery

International orders are sent using an airmail service. Delivery usually takes three to five working days for Europe and seven to ten working days for the rest of the world, calculated from the date of dispatch.

Cancellations & Returns

I want you to be completely happy with your jewellery. If you would like to return a ready-to-ship piece, please contact me by email within 14 days of receiving it. Once the return has been authorised, you will have a further 14 days to send it back.

The returns address will be supplied once your return has been authorised. Return postage is the customer’s responsibility and the piece must be sent using a suitably insured service covering its full value.

This returns policy applies to ready-to-ship stock items. Bespoke pieces and commissions cannot normally be returned.

Bespoke Pieces & Alterations

Although bespoke pieces and commissions are not returnable, I will always do my best to resolve any concerns. Where possible, alterations can be made to details such as the finger size, band or edge profile, or the finish. I want every customer to have a piece of jewellery they are truly happy to wear.

Have a Question About Your Order?

If you would like to check a delivery time, discuss resizing or ask about returning a piece, please get in touch.