Cancellations & Returns

If for any reason you are not happy with an item, please get in touch with us via email.

From receiving your item, you have 14 days to contact us to inform us of your return. You then have a further 14 days to return the item to us.

This applies to ready-to-ship stock items. Customers are responsible for return postage costs, and items must be sent using an insured service covering the value of the goods.

Returns must be authorised before being sent. We will provide the return address once your request has been accepted.

Return Conditions

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging.

You will also need your receipt or proof of purchase.

Bespoke Jewellery & Commissions

Bespoke items and commissions are not normally returnable for a change of mind.

However, we are always happy to work with customers to resolve any concerns about their jewellery.

Where possible, alterations may include resizing a ring, adjusting the profile of a band or its edges, or changing the finish.

We want every customer to be completely happy with their jewellery.

Damaged or Incorrect Items

Please inspect your order when it arrives and contact us immediately if your item is defective, damaged or incorrect.

We will review the issue and work with you to resolve it.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or card provider to process the refund.