Refund policy
CANCELLATIONS & RETURNS
If for any reason you are not happy with an item please get in touch with us via email. We only disclose our address for returns once we have authorised the return. From receiving the item you have 14 days to contact us to inform us of the return, you then have a further 14 days to get the item back to us. Please note that this only applies to items that are ready to ship (stock items). Clients are responsible for the return postage costs and items must be sent via an insured service to the goods value.
Bespoke items and commissions are not returnable, however we are always happy to work with customers to resolve any issues they have with the piece and are usually happy to make alterations to the piece such as finger size, re-profiling of the band/edges, change of finish etc. We don't want any customer to live with a piece of jewellery they are not entirely happy with.
Please note that all of the terms above go beyond what is required by the Consumer Contracts Regulations 2014.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@sabinekonig.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@sabinekonig.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, bespoke or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Certain types of items cannot be returned, like custom products (such as special orders, bespoke or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.